6sigmawelcometoapresentationonsixsigmatm（英文版）(文件)
【正文】 ar 100x uality improvement 1988 Six sigma by 1992 goal is set 1988 Malcolm baldrige nation quality award Mapped ISO 9001 into quality system review(QSR) 1992 10x redustion in defect eveery 2 years customer satisfaction metrics 10x times improvement in cycle time in 5 years Changed measurement base to parts per billion 1994 Enterprise ISO registtation launched 1998 Corporate renewal 1999 Rules of Engagement balanced score card Performance Excellence Personal Commitment Evolution continues! How many objectives are there in your anization? Key beliefs– how we will always act ? Constant respect for people ? Unpromising integrity KEY GOALS– what we must acplish ? Best in class — People — Markting — Technology — Products:software\hardware and systems — Manufaction — Service ? Increased global market share ? Superior finacical results KEY INITATIVES– how we will do it ? Six sigma quality ? total cycle time reduction ? product manufaction and environmental leadership ? Prfit improvement ? Empowerment for all in a participative Cooperative and creatice workplace Our fundamental objective (Everyones overriding responsibility) Total customer satifaction Our fundamental objective Total customer satisfaction ? Key beilfes How we will always act ? Key goals What we must acplish ? Key initiatives How we will do it Everyones overriding responsibility KEY INITATIVES how we will do it ? Six sigma quality ? total cycle time reduction ? product manufaction and environmental leadership ? Prfit improvement ? Empowerment for all in a participative Cooperative and creatice workplace Consistent focus ? Card created adopted 1986 ? Five minor changes in1992 ? No significant changes during five different chairman – Bob Galvin – Gee Fisher – Bill Wiese – Gary Tooker – Chris Galvin Creating and managing the Six Sigma quality culture Sis sigma quality One of the two key drivers of increased Total customer satisfation and reduced cost Product/Service is delivered when promised ? Every occurrence of a defect within the process requires time to inspect,fix,and reinspect ? Average cycle time is directly proportional to the total number of defects in the process. Product/service is delivered with no defects ? No test/inspection is 100% effective in finding defects. ? Delovered defects escape test/inspection within the process. ? Delivered defects are directly proportional to the total number of defects in the entire process Six sigma quality impoves customer satisfaction Reducing the total defects in the enire process reduces: – Delivery delinquencies。therefore… Decreases “Manufacturing” cost Cost/Quality Six sigma has shown that The highest quality producer is The lowest Cost producer ? TDU is the best measure of the over all quality of the process – TDU is the independent variable – Process yields are dependent upon TDU The mon metric: Total defects per unit(TDU) Defining a unit A “unit” may be as diverse as a : ? Piece of equipment ? Line of software ? Order ? Technical manual ? Medical claim ? Wire transfer ? Hour of labor ? Customer contact Anything that is measurable understandable by the person who is
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