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eet this situation everyday.開場白: 作為一名預(yù)訂部銷售文員我們每天都會遇到有關(guān)預(yù)訂更改和取消的要求。1. Each trainee practice in the Oprea每一個學(xué)員在電腦中練習(xí)2. Each trainee practices first as guest, then as Reservation Sales Agent. 每一個學(xué)員先作客人,后作預(yù)訂部銷售文員.Case Example 案例:Guest amend a booking with transportation requirement and restaurant booking.(Key point: check availability , double check guest’s transportation and restaurant requirement and do respect amendment)一位客人打電話來更改一個帶接機(jī)和餐廳預(yù)訂的訂房要點:查看可賣房,與客人確認(rèn)接機(jī)安排和餐廳預(yù)訂安排并在電腦中作相應(yīng)更改) According the procedure.按照程序。 When received requirement form panies, which can charge back, advise fax/letter authorization is required. 當(dāng)收到可以掛帳的公司的要求時,通知客人 我們需要帶有授權(quán)的信件或傳真5 Minutes2 Minutes15 Minutes3 Minut