【正文】 alternative location. Use the layout and expressions from the proposal in exercise 1 on page 72.Dear Mr Burr,Further to your enquiry about the warehousing at the W1 site, I am delighted to say this space is still available. However, with regard to your additional requirements please note that you would have to rent two separate spaces of 50 square meters and the warehouse has limited parking for five cars only and limited access.As an alternative, you might wish to consider a new storage option called Circular Storage that has recently bee available to Spacesaver. While it is a little further from the centre of the city than W1, it has the following features: easy access for lorries and adequate parking for twenty security with CCTV space availability of 100 square meters (and more if required)Please also note that it would be twothirds the price of W1, and the 10% discount for a twoyear booking would still apply. A visit to these premises can be arranged, although I would like to suggest a prompt decision on this second option.I look forward to hearing from you in the very near future.Yours sincerelyModule 81st MayDear Mr Le FeverFollowing the recent experiences of two of my staff with your training pany, I have decided to send you some feedback based on their ments.On the 25th April, they attended a twoday puter course in creating PowerPoint presentations. However, on the first day the trainer arrived 30 minutes late, which was followed by a further delay due to a room change. As a result of this nearly 90 minutes was missed. In addition to this, my staff inform me that the approach of the trainer was to let participants discover solutions to problems rather than being told what to do.Despite having been very satisfied with your services in the past I may have to reconsider sending staff in the future. I would be grateful to hear any ments you have to make either by phone or in writing.I look forward to hearing from you.Yours sincerelyMrs A Heneage Human Resources A letter of plaint Dear Mrs Heneage With regard to your concerns about the PowerPoint course on the 26th April, I have now spoken to my head of puter training and as a result I am in a position to respond.Unfortunately, and due to circumstances beyond our control on that day, the head of training was unavailable at short notice. As a result we had to get a placement trainer and he was somewhat late. For this I apologize, but because of this delay we added the lost time on the end of the two days.Secondly, there was a room change which was due to the fact that your pany sent an extra person.Finally, our approach to training has always been based on discovery approach.Moreover, it has always received positive feedback.Following this letter, I would like to suggest a meeting at your convenience to discuss any remaining issues and your future training needs…Writing: A letter of plaintWork in pairs. You will write a letter to each other and then write the reply. You recently stayed at a hotel. Your partner is the manager. Read the notes on the problems. ? There was no record of the booking at reception — I waited 45 minutes.? The meeting room was doublebooked — had to meet clients in smaller room.? The towels were not changed in the bathroom overnight — room service said this was hotel policy based on ‘environmental reasons’. Write a letter to the hotel manager. Write 120140 words usingappropriate linking words or expressions. Swap letters with your partner. Now you are the manager. Write a reply to the letter. Respond to each plaint, again using appropriate linking words or phrases.Possible answers：Dear Sir or Madam,Following my recent experience of your hotel, I have decided to send you some feedback in the hope that you can improve your services.I arrived at reception at 6pm on 7th November to find there was no record of my booking. As a result of this I waited 45 minutes. The following day, my two clients and I were delayed due to the meeting room being doublebooked. Eventually we were given another smaller room. Finally, towels were not changed overnight. Room service explained that this was because of the hotel39。 Tell them that the client has increased the merchandising budget so we can include hats and scarves.172。t suggest a normal strawberry version, the pany could consider producing a diet version which was clearly more popular.Module 10Subject: Soundblaster TourDear AllFollowing on from my initial meeting with the client last week, I can now confirm that the schedule (see attached chart) will extend over the first six months of next year (from Jan to June). Please note that the client will announce the tour on January 28th. In order to be in time for ticket sales we need to have the tickets printed during the first half of January. Secondly, planning and design for merchandizing such as tour Tshirts needs to begin in March. This is a little earlier than normal but I’d like to stay ahead of the client’s schedule to be safe – you know how they change things at the last minute and we’re all suddenly behind! So that we are in time for the start of the tour, the merchandise needs to delivered to all retailers and concert venues in the two weeks prior to the start of the tour. So, approximately by June 15th. The client has also asked merchandizing to stay well within the budget of the last tour. As a result of this, we won’t be selling anything except the basic package of Tshirts and badges. Let me know if you have any queries.Writing: An Email1. Two days later, the manager sends another to all staff informing them of changes. Complete the with phrases from the