【正文】
Explanation教學(xué)式與講解Summary總結(jié)Show “ ” (Objectives)顯示課程目的Prologue: For sure every day we will meet the situation of no show, how we handle it is a little bit confused things for lots of person開場(chǎng)白: 每天我們都有客人預(yù)訂未到,怎樣處理這件事情是比較讓人困惑的事情。 Procedure of charge no show 預(yù)訂未到收費(fèi)的程序 Procedure of handling no show 處理預(yù)訂未到客人的程序Show steps on prepared flipchart. Explain reason for each step. Ask trainees to ment and question on each step