【正文】 equirements specified by the customer,。s quality management system, at planned intervals, to ensure its continuing suitability, adequacy and effectiveness? () ? Review of all the elements of the quality system to insure its continuing suitability and effectiveness ? Review of quality cost indicators ? Management review meeting minutes, attendance and adequate frequency. ? Action plans and followup. Do the anization’s management reviews include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives? () ? Evidence of continuous improvement projects initiated from management reviews. 企業(yè) ()大量管理資料下載 14 Are the anization’s records from management reviews maintained? () ? Retention of management reviews meeting minutes. Quality management system performance Do the management reviews include all elements of the quality management system and its performance trends as an essential part of the continual improvement process? () ? Review of all the elements of the quality system to insure its continuing suitability and effectiveness ? Trends in metrics (business and customer satisfaction). ? Basis for continuos improvement projects. Do the management reviews include monitoring of quality objectives, and the regular reporting and evaluation of the cost of poor quality (see elements and of ISO/TS16949:20xx(E)) ? () ? Policy, business plan and customer satisfaction metrics reports ? Product results (quality, cost, time) against quality policy goals and customer specified targets Are the results of the management reviews recorded to provide, as a minimum, evidence of the achievement of: objectives specified in the quality policy? objectives specified in the business plan? customer satisfaction with product supplied? () ? Trends in metrics (business and customer satisfaction) ? Basis for continuos improvement projects ? Management review meeting minutes. ? Action plans and followup. 企業(yè) ()大量管理資料下載 15 Review input Does the anization’s input to its management review include information on: a) results of audits? b) customer feedback? c) process performance and product conformity? d) status of preventive and corrective actions? e) followup actions from previous management reviews? f) planned changes that could affect the quality management system? g) remendations for improvement? () ? Reports prepared for management reviews. ? Management review meeting minutes. ? Action plans and followup. ? Content of management review meeting agenda. Review input Supplemental Do management reviews include an analysis of actual and potential fieldfailures and their impact on quality, safety, or the environment? () ? Content of management review meeting agenda. Review output Does the output from the anization’s management review include any decisions and actions related to: a) improvement of the effectiveness of the quality management system and its processes? b) improvement of product related to customer requirements? c) resource needs () ? Examples of continuous improvement projects initiated from management reviews. ? Examples of product improvements initiated from management reviews. 6 Resource management Provision of resources 企業(yè) ()大量管理資料下載 16 Does the anization determine and provide the resources needed a) to implement and maintain the quality management system and continually improve its effectiveness? b) to enhance customer satisfaction by meeting customer requirements () ? Job descriptions ? Training records. ? Quality Plans ? Shift staffing/supervision ? Personnel workload Human resources General Are the personnel performing work affecting product quality petent on the basis of appropriate education, training, skills and experience? ( ) ? Training records plementing the type of work that the personnel perform on the product. ? Personnel records ? Interviews with design personnel Competence, awareness and training Does the anization a) determine the necessary petence for personnel performing work affecting product quality ? b) provide training or take other actions to satisfy these needs? c) evaluate the effectiveness of the actions taken? d) ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives? e) maintain appropriate records of education, training, skills and experience? ( ) ? Job description. ? Qualification for each position. ? Training plan. ? Training records. 企業(yè) ()大量管理資料下載 17 Product design skills Does the anization ensure that personnel with product design responsibility are qualified to achieve design requirements and are skilled in applicable tools and techniques? () ? Training records plementing the type of design activity ? Personnel records ? Interviews with design personnel Has the anization identified applicable tools and techniques needed for product design? () ? Listing of tools needed for product design. ? Personnel training on product design techniques needed. ? PO(s) on tools needed. Training Has the anization established and maintained documented procedures for identifying training needs and achieving petence of all personnel performing activities affecting product quality. () ? Quality manual according to TS 16949 Is the personnel performing specific assigned tasks qualified on the basis of education, training, skills and/or experi