baselineandentitlemen(文件)
【正文】 800。 1988 Thomas Group, Inc. All Rights Reserved. 13 Key Point Summary ? Entitlement is an improved level of performance, attainable without new resources. To set entitlement, use: ?Hotlot ?Benchmarking ?“Multiples of theoretical” ? Strategic Best is a level of performance beyond entitlement ?Additional investments are required 。 1988 Thomas Group, Inc. All Rights Reserved. 11 Group Exercise Order Entry Entitlement ? If: ?Fastest time of “priority” order is 1 day ?Competitors are known to process an average order in days ?Theoretical cycle time is hours ? What may entitlement be? PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 9 Crossfunctional teamwork requires empowered people working together toward a
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