【正文】 mportance of IT to management as a source of petitive advantage. This score card was developed as a selfdiagnostic tool for the purpose of encouraging panies to improve their IT governance. MITI 21 IT Governance Score Card Questions 1. President/ CEO 2. CIO IT strategy discussion/decisionmaking Basic Framework for IT governance Top management team Staff functions 3. Governance support functions Head Office IT Department (Information Systems Department) 4. Business unit service functions Business unit I. Top Management Decisionmaking Structure II. Performance of Staff Functions 1) Role of president/CEO and functions of the top management meetings and board Q 1: Awareness of business environment Q 2: Position of IT in management reform/business reform Q 3: Indicate intentions regarding IT utilization Q 4: Forum for discussion of IT strategy by top management Q 5: Use of IT by top managers themselves Q 6: CIO’s fulltime position or concurrent position Q 7: Positioning of CIO within top management 2) Role of CIO Q 8: Role and expectations of CIO Q 9: Mission of CIO Q 10: Authority of CIO Q 11: Skills of CIO Q 12: Relationship of CIO to user divisions Q 13: Involvement of CIO in operations 3) Support for top management, support for panywide optimization Q 14: Organizational design of head office IT department Q 15: Voicing of opinions on IT strategy to top management Q 16: Prioritization of pany’s investment projects Q 17: Management of skills of pany IT personnel Q 18: Literacy management Q 19: Use of unified, standardized architecture for panywide optimization 4) Support to user divisions Q 20: Communication with user divisions Q 21: Applications management Q 22: Information management Q 23: Service (cost) management Q 24: Project management Q 25: Performance reviews MITI 22 How to plete the score card １1. This score card should be filled in by the CIO or another executive of similar status. 2. Questions ask for judgements of the degree of achievement in this pany, not the degree of importance to the person filling out the score card. 3. The score card consists of 25 questions covering important aspects of IT management. It should require about 30 minutes to plete. 4: I am extremely confident that it has been achieved. 3: I think it has been achieved. 2: I can’t say one way or the other. 1: I don’t think it has been achieved. 0: It has not been achieved, and I think it is a major problem. MITI 23 Is top management sufficiently aware of the business environment and the need for management and business reform? Does top management position IT as a source and tool for “petitive differentiation” and “creation of addedvalue” in management and business reform? ? IT is considered only a “tool for operations rationalization and laborsavings.” Has top management clearly articulated exactly what it wants to acplish with IT? ? Top management uses ambiguous phrases like “make full use of IT,” or it issues specific requests and instructions like “use IT to cut lead time in half.” Is there a top management board specifically for the discussion of panywide IT strategy and does it function appropriately? Or, is there sufficient discussion of panywide IT strategy at top managementlevel meetings (for example, managing directors’ meeting)? ? Not just leaving IT to subordinates or being satisfied with discussions in form only. Does top management use IT output for objective verification and discussion of, for example, decisionmaking concerning strategy formulation or performance evaluation? Do people at all levels of the pany have an accurate understanding of the IT output that top management uses? ? Not just daily sales trends or the like. 1. Awareness of business environment 2. Position of IT in management reform/business reform 3. Instructions regarding IT utilization 4. Forum for discussion of IT strategy by top management 5. Use of IT by top managers themselves I. Top Management Decisionmaking Structure 1) Role of president/CEO and functions of the top management meetings and board 4: I am extremely confident that it has been achieved. 3: I think it has been achieved. 2: I can’t say one way or the other. 1: I don’t think it has been achieved. 0: It has not been achieved, and I think it is a major problem. “Top management” refers to the president and to a few other core directors who are responsible for the overall running of the pany. ? Example: Members of a panywide top management meeting (78 people) MITI 24 Is there a person who serves fulltime as CIO, or is there a senior director who virtually serves as CIO and invests a considerable portion of his time in ITrelated business? Is CIO a position that reports directly to the president? Is the CIO a member of the top management mittee? 6. CIO’s fulltime position or concurrent position 7. Position of CIO within top management 2) Role of CIO Is the CIO merely “head of a functional division” or is he an “agent for change in management and business practices?” ? Examples: Reforms of engineering and supply chains. Has the pany articulated a clear mission for the CIO, including specific responsibilities for IT that go above and beyond management of the head office IT department. ? For example, formulation of an IT vision or strategy, or evaluation of panywide IT investments. 8. Role and expectations of CIO 9. Mission of CIO 4: I am extremely confident that it has been achieved. 3: I think it has been achieved. 2: I can’t say one way or the other. 1: I don’t think it has been achieved. 0: It has not been achieved, and I thi