【正文】 nd manufacturing service pany in the world. Customer likely to Remend Solectron Customer Satisfaction Index Profit before Tax per Employee Benchmarking against other world class organizations and internal Solectron councils Vision ?By Customer ?By Product ?By Market ?By Channel ?By Country 25 Individual dignity program survey Core Competencies Quality Brand name Innovative products Total customer satisfaction Total cycle time 10, 1, 1 (10 months work, 1 month vacation, 1 month training) Customer Satisfaction ?By Customer ?By Product ?By Market ?By Channel ?By Country Quality Employee Satisfaction of employees in Participative Management Program To be a global leader in providing integrated munications solutions and embedded electronic solutions. Mission Drivers Values Strategic Objectives (Supporting the Core Competencies) Sales Growth Shareholder Profit Market share Six sigma Cost per transaction Customer retention Employee retention Employee attraction Defect per opportunity Gross Margin Unit Volume Sales $ Market Share New Products Asset turnover Fixed asset depreciation % Capital expenditures Employee survey results Operating Margin Net Ine Margin RONA TSR 26 Core Competencies WorkOuts Globalization eBusiness Services % services vs. % products To measure the parameters of the customer’s needs and processes and work towards zero variability in serving them. Variation is evil in any customertouching process. Mission Drivers Values Strategic Objectives (Supporting the Core Competencies) Six Sigma Quality suppliers online Quick market intelligence (QMI) defects Market share Elimination of variance of employees trained in six sigma Asset utilization: output per unit of all inputs Human capital identification and retention % productivity gain from new equipment (vs. new ideas) Ratio of plant and equipment spending to depreciation Benchmarking other panies Sharing best practices internally among divisions Six Sigma Quality (cont) Leadership Development ?By Customer ?By Product ?By Market ?By Channel ?By Country Customers online Amount of employee information online of online transactions % of Management Time spent on HR subjects Annual selfevaluations 360 degree feedback Annual panywide talent review Forced ranking of employees Revenue Growth Operating Margins Working Capital Turns 27 Core Competencies Blood Therapies Renal Products Cardiovascular Products Employee Survey Results % Employees receiving performance reviews and development plans Customer facing operational standards Employees ?By Customer ?By Product ?By Market ?By Channel ?By Country 10% Sales Growth Sustainable Customer Relationships Customer responsiveness standards To improve the quality of life for as many people as possible worldwide. Mission Drivers ? Respect ? Responsiveness ? Results Values Strategic Objectives (Supporting the Core Competencies) $500M in operational cash flow 12% Earnings Growth Total Shareholder Return exceeding Samp。s’s Current Strategic Positioning Statement This statement defines the organizations positioning statement to the market. 10 What is Met Technologies? ? Provide customer care ? Focus on the enduser ? Deliver innovative financial technology solutions ? Provide subject matter experts ? Grow customer relationships ? Enable customer relationships ? Create opportunities for stakeholders ? Develop people