【正文】 in a typical anization The evolution of motorola’s quality culuture 1979 “ Our quality stinks” 1980 corporate quality officer named 1981 motorola training education center(Mtec) established 1985munications sector begins total defects per unit measurement(TDU) 1986 july manufactured products 1987 november sales orders 1986chairman changes agenda of customer visits 1987 created “the card” Evolution continues! 1987 Corporation adipts six sigma 2 year 10x。and therefore… Increases customer satisfaction and Decreases warranty cost! Process cost and defects Reducing the total defects in the entire process: – Reduces the cycle time per unit … ? Reducing WIP(Work in process) ? Reducing inventory carrying costs – Resuces defect inspection,analysis,and repair cost。 , March 9, 2023 雨中黃葉樹(shù)，燈下白頭人。 :29:4813:29:48March 9, 2023 1他鄉(xiāng)生白發(fā)，舊國(guó)見(jiàn)青山。 2023年 3月 9日星期四 1時(shí) 29分 48秒 13:29:489 March 2023 1做前，能夠環(huán)視四周；做時(shí)，你只能或者最好沿著以腳為起點(diǎn)的射線向前。 :29:4813:29Mar239Mar23 1世間成事，不求其絕對(duì)圓滿，留一份不足，可得無(wú)限完美。 。 , March 9, 2023 閱讀一切好書(shū)如同和過(guò)去最杰出的人談話。勝人者有力，自勝者強(qiáng)。 2023年 3月 9日星期四 1時(shí) 29分 48秒 13:29:489 March 2023 1一個(gè)人即使已登上頂峰，也仍要自強(qiáng)不息。 2023年 3月 9日星期四 下午 1時(shí) 29分 48秒 13:29: 1最具挑戰(zhàn)性的挑戰(zhàn)莫過(guò)于提升自我。 :29:4813:29Mar239Mar23 1越是無(wú)能的人，越喜歡挑剔別人的錯(cuò)兒。 2023年 3月 9日星期四 1時(shí) 29分 48秒 13:29:489 March 2023 1空山新雨后，天氣晚來(lái)秋。 :29:4813:29:48March 9, 2023 1意志堅(jiān)強(qiáng)的人能把世界放在手中像泥塊一樣任意揉捏。 , March 9, 2023 很多事情努力了未必有結(jié)果，但是不努力卻什么改變也沒(méi)有。 。 :29:4813:29Mar239Mar23 1故人江海別，幾度隔山川。what you measure is what you get ? Processes must be changed to achieve the measured operational goals Six sigma provides... ? A method to drive quality improvement ? A mon languagedefects,continuous improvement,six sigma ? A method of measurement ? A method of parison ? A method of providing mon reach out goals Paradigm shifts ? Start counting defects .27% bad vs. % good ? Change unit of measure 2,700 PPM vs. .27% bad What is six sigma It is a culture change for a plete anization That’s : – Individually driven but involves everyone – Continuous process – Consistent throughout the anization – Measurement driven Based on the premise “ Everyone wants to do the best job they can It is not a numbers game Was the meeting necessary? Was ther an objective municated in advance? Was time used effectively? Was there adequate advance information to help me understand and contribute to the objective? Did I contributen to the objective? Was the objective acplished? meeting: __________________ Date: __________________ yes no Was the meeting necessary? Was ther an objective municated in advance? Was time used effectively? Was there adequate advance information to help me understand and contribute to the objective? Did I contributen to the objective? Was the objective acplished? meeting: __________________ Date: __________________ yes no Requirements for culture change ? Topdown mitment and involvement – Set the example,be active in the audit process ? Measurement system to track progress – At both macro and micro level ? Common wellunderstood set of metrics ? Tough goal setting(reach out!!!) ? Provide the required education ? Spread the success story ? Shared the rewards with those that that contributed 10 year journey ?? 1990 through 2023 169。 – Delivery defects。 4 ye