【正文】 .......................................................................4 使用 .............................................................................................................................4 保密政策 .....................................................................................................................4 5 基本原則 .....................................................................................................................5 實施流程(績效管理循環(huán))...........................................................................................5 7 8 酒店考核體系 .............................................................................................................8 明確層級考核關(guān)系 .....................................................................................................8 9 績效管理組織機構(gòu) .....................................................................................................9 酒店績效管理小組 .....................................................................................................9 績效角色分配 ...........................................................................................................10 績效管理會議指南 ...................................................................................................11 主要步驟 ...................................................................................................................12酒店績效管理實施 13 建立考核目標(biāo) ...........................................................................................................13 酒店經(jīng)營目標(biāo)的分解流程 .......................................................................................13 確立關(guān)鍵績效指標(biāo)（KPI） .....................................................................................14 績效考核指標(biāo)對不同部門的不同意義 ...................................................................15 設(shè)立基本目標(biāo)值 .......................................................................................................15 制訂績效考核表格 ...................................................................................................17 開展考評 ...................................................................................................................18 考核結(jié)果的應(yīng)用 .......................................................................................................18 績效溝通與反饋 .......................................................................................................19 績效考核周期 .........................................................................................................19 其他： .....................................................................................................................19 部門總監(jiān)/經(jīng)理考核指標(biāo)的設(shè)立 ..............................................................................21 管理公司年度統(tǒng)一評估考核的指標(biāo) .......................................................................22 建議酒店實施過程評估的基礎(chǔ)考核指標(biāo) ...............................................................22 管理公司統(tǒng)一評估（05 年試行） ..........................................................................25 餐飲總監(jiān)績效考核 ................................................................................................25 房務(wù)總監(jiān)績效考核 ................................................................................................26 工程部經(jīng)理績效考核 ............................................................................................28 市場總監(jiān)績效考核 ................................................................................................30 人力資源總監(jiān)績效考核 ........................................................................................32 保安部經(jīng)理績效考核 ............................................................................................34 康樂部經(jīng)理績效考核 ............................................................................................36 銷售部經(jīng)理績效考核 ............................................................................................37 公關(guān)部經(jīng)理績效考核 ........