【正文】 as been recognized as one of the best panies to work for. In addition, Emma’s best supports local charities, especially those that provide health foods to children from lowine families. Given its success, the pany feels an obligation to contribute to society. In spite of the fact that other pany now produce similar products, Emma’s best remains the market leader. Their totally mitment to quality has made the difference and they are proud of their acplishments. Commitment 承諾,許諾。L5 Unit 11 Listening Jessica was 35 years old. She graduated from middle school 20 years ago. This year her middle school class had its 20th year class for reunion. All of her classmates and teachers were invited to attend. It’s to going to be held at the hotel, near where their school used to be. Like many other buildings, the school had been torn down. It had been replaced by some of the apartment buildings. At first, she wasn’t sure if she could go to the reunion. One reason was that there wasn’t anyone in particular that she wanted to see. Another reason was that she was very busy. She was a working mother, with a boy 8 years old and her husband who was rarely at home. Going to the reunion meant that she would have to arrange someone to take care of things while she was away. That wouldn’t be easy. She didn’t want to take her boy with her and her husband wouldn’t take time off from work. Then she got a message from Sharon, one of her classmates. Sharon was contacting people from their class and urging everyone to e. In the school days, she was class monitor, and now she was helping to organize the reunion. They exchanged the messages and Jessica said she couldn’t make it. Then Sharon gave her a call and they talked for almost an hour. Sharon really wanted her to e and so did a couple of Jessica’s old friends. They were all wondering how she was doing. None of them have seen or heard from her since graduation. They were especially curious since she hadn’t gone to their first reunion 10 years before. Jessica decided to arrange things so that she could go. Her husband finally agreed to take care of things while she was away. He agreed to do it because her mother had offered to e and stay for a while so Jessica could attend the reunion. Since he and her mother didn’t get along, he decided to change his schedule and work from home for a few days. He really didn’t want her mother to e though he didn’t say so. When she got to the reunion, she was shocked. Everyone had aged so much and many of them were out of shape. Some who used to be goodlooking had lost their looks pletely and others look much better and before. It was strange how time had changed people in such different ways. Anyway, she decided that since she was there, she would try to enjoy it. L5 Unit 11 vocabularyTo replace something means to put something else in its ways. When something gets old and begins to break down, it may need to be replaced. To tear something down means break it apart. To tear a person down means to hurt them by saying negative things about them. To construct somethings means to build it or put it together. Large construction projects include buildings, bridges and organizations. The opposite of constructive is destructive. To organize something means to arrange things in elderly logical way. An organization is something that has a logical structure such as a wellmanaged pany. To support something such an idea is to help or add strength to it. The opposite of support is to undermine(逐漸削弱)or weaken. Public information is available to anyone who wants to know it. if a store is open to the public, it means anyone can e in. Private information is not open to everyone but it’s only available to trusted friend to family. Information about one’s secret hopes or dreams is usually private. Confidential information is secret information. Confidential is not supposed to be shared with others. Gossip is information that is often be exchanged because of its exciting and fun, even though it maybe not be true. Offering gossip is often entertaining but it can often be damaging. Opinions are what people think and feel about something as it supposed to factual information. Factual information is based on facts or evidence, but opinions are what people think or feel. They are too disorganized to get anything done on time. To replace something means to out something else in its place.The opposite of construct is tear down. Opinions often differ, and when they do people may argue. Gossip is information that is often made up or exaggerated. The password to your bank account information is private information. Many people make money by investing in public panies. Revealing confidential information may be illegal. Gossip may hurt or embarrass the person being gossiped about. L5 Unit 11 dialogueIs this the Ace service center?Yes, it is, Sir. May I help you?Yes, I’m calling to plaining about your service. Certainly, sir. I’m sorry to hear that. Let me see if that’s something I can do to help you. Please tell me what happened. I order a new washing machine at new website. It was more than a week ago. Before you go on, may I have your order number please?Sure, it’s abc1005. And may I have the last 4 digits of your social security number?I don’t have a social security number. I’m an illegal alien.Very funny, sir. Ok, then. What’s your first pet’s name?Mr. Kidi. OK, I see your all information. Now,