【正文】 s between activities. This system USES JSP and MySQL realize customer information management, statistics, analysis, inquires the and administrators to system maintenance etc. Function. Customers management system has a good application prospect, along with the puter technology and work technology development, its function will be constant development and improvement. This system can according to the specific circumstances of practical application, proper, in order to better be amended application. This system operation simple, flexibility is good, the system has high security, steady operation. Key words: CRM， Management System， corporate customer， JSP ， MySQL 目錄 IV 目錄 摘 要 ............................................................................................................................. I Abstract ........................................................................................................................ III 目錄 .............................................................................................................................. IV 第一章 引言 ......................................................................................................... 1 系統(tǒng)的開發(fā)背景 .................................................................................... 1 客戶管理系統(tǒng)的發(fā)展 ..................................................................... 1 客戶管理的現(xiàn)狀 ............................................................................. 1 系統(tǒng)實現(xiàn)的目標(biāo) .................................................................................... 2 系統(tǒng)開發(fā)的意義 ....................................................................................... 3 第二章 客戶管理系統(tǒng)分析 ................................................................................. 4 系統(tǒng)的設(shè)計目標(biāo) ....................................................................................... 4 系統(tǒng)的可行性分析 ................................................................................... 4 用戶群體與市場分析 .................................................................... 4 技術(shù)能力分析 ................................................................................. 4 可行性分析總結(jié) ............................................................................. 5 系統(tǒng)設(shè)計的特點 ....................................................................................... 5 第三章 系統(tǒng)的開發(fā)技術(shù)及主要構(gòu)架 ................................................................. 6 開發(fā)技術(shù)的選擇 ....................................................................................... 6 JSP 編程技術(shù) ................................................................................ 6 MYSQL 開源數(shù)據(jù)庫的開發(fā) .......................................................... 8 JAVA 語言概述 ................................................................................ 8 系統(tǒng)的主要架構(gòu)及開發(fā)模式 .................................................................. 9 開發(fā)工具和開發(fā)技術(shù)選擇 .................................................................... 11 第四章 系統(tǒng)功能和流程分析 ........................................................................... 12 系統(tǒng)功能模塊設(shè)計 ................................................................................. 12 整體分析 ................................................................................................. 12 數(shù)據(jù)流分析 ............................................................................................. 13 系統(tǒng) ER 圖 ............................................................................................. 14 系統(tǒng)總體 ER 圖 .......................................................................... 14 系統(tǒng)管理員實體圖 ...................................................................... 15 營銷信息實體圖 ........................................................................... 16 客戶信息實體圖 ........................................................................... 16 服務(wù)信息實體圖 ........................................................................... 17 郵件信息實體圖 ........................................................................... 17 數(shù)據(jù)庫設(shè)計 ............................................................................................. 18 第五章 系統(tǒng)實現(xiàn) ............................................................................................... 21 數(shù)據(jù)庫連接 ............................................................................................. 21 用戶登錄管理 ......................................................................................... 21 銷售管理 ................................................................................................. 22 客戶管理 .................................................................................................. 22 服務(wù)管理 .................................................................................................. 23 目錄 V 統(tǒng)計報表 ................................................................................................. 23 庫存管理 ................................................................................................. 24 郵件管理 ................................................................................................. 24 系統(tǒng)數(shù)據(jù)管理 ......................................................................................... 25 第六章 系統(tǒng)測試與難點分析 ........................................................................... 26 系統(tǒng)運行環(huán)境的搭建 ............................................................................ 26 系統(tǒng)的測試 ............................................................................................. 27 系統(tǒng)關(guān)鍵部分測試分析 ............................................................... 27 測試結(jié)果分析與說明 .................................................................. 27 系統(tǒng)安全與性能 .................