【正文】 Genesys公司及產(chǎn)品 介紹王俊海資深技術(shù)顧問 SBABS電話： 13910572662Email: ANALCATELCOMPANYHeadquarters:SanFrancisco,CA167。 Wholly Owned, Independent Subsidiary of Alcatel Operating as Genesys167。 1,000 employees, located in 45 offices worldwide167。 Recognized leader in CTI/Universal Queue solutions for the contact center marketplace167。 Installed base:167。 2,000 customers167。 2 million+ seats167。 200+ million daily interactions and GROWING!!!Genesys 公司概況2169。2023GenesysTelemunicationsLaboratories,Inc.CRM Excellence AwardCall Center CRM Solutions MagazineMarket Engineering AwardMarket Engineering Competitive Strategy AwardFrost SullivanGenesys as one of America39。s 100 fastest growing technology paniesBloomberg Personal FinanceGenesys ranks among America39。s fastest growing paniesIndividual Investor MagazineGenesys Ranks in Top 10% of Bay Area39。s FastestGrowing Public CompaniesSan Francisco Business Times7th Most Dynamic Software Company Forbes ASAP Magazine業(yè)界的肯定－獲獎記錄（ 1）3169。2023GenesysTelemunicationsLaboratories,Inc.Product of the YearGenesys G6 Suite Product of the YearGenesys Inter Contact ICCM Best of ShowGenesys Inter ContactCT Expo Best of ShowGenesys Inter ContactProduct of the YearGenesys Workforce ManagementFall CT Expo Best of ShowGenesys Workforce ManagerCTI Expo Fall Best of ShowGenesys CC Analyzer Product of the Year Genesys Voice Portal業(yè)界的肯定－獲獎記錄（ 2）4169。2023GenesysTelemunicationsLaboratories,Inc.Genesys全球領(lǐng)導(dǎo)品牌United States53% 59%Source:DatamonitorEurope, Middle East AfricaSource:Frost SullivanPAN ASIA52%Source: Frost SullivanGenesysOthersAvayaGenesysCiscoGenesys53% 59%56%5169。2023GenesysTelemunicationsLaboratories,Inc.研究機構(gòu)研究機構(gòu) : Gartner Research Aug 2023市場評比第一6169。2023GenesysTelemunicationsLaboratories,Inc.技術(shù)最強 專利最多n Genesysn PeopleSoftn Broadvisionn Siebeln Kanan BEAn Interactive960501003220123 3 0Patents Issued7169。2023GenesysTelemunicationsLaboratories,Inc.n ATT Wirelessn Axteln Bell Canadan Bell Mobility Cellularn BellSouthn Bouygues Telen British Telen Deutsche Telekomn JPhonen KPNn NTTn Qwestn SBC (Ameritech, SWB, PacBell, Cingular)n Soneran Sprintn Tele Italian Telefonican Telian Telstran Verizon (Bell Atlantic, PrimeCo, AirTouch) n WorldComOver 80% of the top 150 telcos are Genesys customersGenesys 在電信業(yè)中的應(yīng)用處于領(lǐng)導(dǎo)地位8169。2023GenesysTelemunicationsLaboratories,Inc.n ABN AMROn AIGn Allianzn AXAn Bank of American Barclaysn Charles Schwabn Chasen Chinatrustn Goldman Sachsn Nordea Bankn Merrill Lynchn Nationwide Building Societyn Nationwide Insurance n Old Mutualn Overseas Union Bankn T. Rowe Pricen 20th Centuryn Vanguardn VISAn Wells Fargon Zurich InsuranceLeaders in Financial ServicesGenesys 在金融業(yè)中的應(yīng)用處于領(lǐng)導(dǎo)地位9169。2023GenesysTelemunicationsLaboratories,Inc.Strong Brands / Strong Companiesn 1800 Flowersn Air Canadan n Ansett Australian Accenturen Australian Tax Officen Bertlesmann BMWn Budget Rent a Carn Chryslern Ford Motor Co.n General Motors Corp.n Home Shopping Networkn Intuitn MercedesBenzn Motorolan Searsn Senton SUNGenesys 在其他行業(yè)中同樣占有廣泛市場10169。2023GenesysTelemunicationsLaboratories,Inc.n Verizon 30,000 Agentsn BT 25,000 Agentsn Ameritech 8,500 Agents n MCIWorldCom 6,700 Agents n Bank of America 6,000 Agentsn Telstra 15,000 Agentsn Chase 3,500 Agents n Charles Schwab 3,000 Agentsn Fingerhut 2,700 Agentsn Barclays 2,500 Agentsn PrimeCo 2,000 Agents強大的可擴容性11169。2023GenesysTelemunicationsLaboratories,Inc.ScalableHighlyAvailableReliablePerforming30,000agentsacross25centers%uptimefor44,400,000calls300,000s10,000,000calls/monthGenesyssolutionsareprocessing200,000,000+interactionsdaily“SHARP”系統(tǒng)效能體現(xiàn)12169。2023GenesysTelemunicationsLaboratories,Inc.G6 所提供的各種解決方案組合解決解決PhoneCallsNewMediaCenter()OnlineServicesGroup(Web)FutureTouchPoints(WAP,PDAsetc.)Universal WorkflowInterContact CenterEnterpriseRouting NetworkRouting OutboundContact CenterWorkforce ManagementFramework13169。2023GenesysTelemunicationsLaboratories,Inc.Desktop Toolkit?DCOM?OCX?COM/OLE?Corba?JAVA?DDE?TAPI?....Database Support?Oracle?Informix?DB2?MSSQL?Sybase?Middleware?....F/O B/O support?Siebel?Peoplesoft?Clarify?Remedy?SAP?16