【正文】 9個KPI是功能特定的，同時每一個KPI又支持一個或多個供應(yīng)鏈層面的KPI，它們之中，l 10 are linked to Supply Chain Reliability(On Time Complete Delivery)。 與供應(yīng)鏈可靠性（及時齊套到貨率）關(guān)聯(lián)的有10個。l 10 are linked to Supply Chain Flexibility amp。 Responsivenss(Order Fill Cycle Time and Supply Chain Response Cycle Time)。 與供應(yīng)鏈柔性及響應(yīng)能力（訂單履行周期、供應(yīng)鏈響應(yīng)周期）關(guān)聯(lián)的有10個；l 8 are linked to Asset Utilization(Inventory Turns/Inventory DOH)。 與資產(chǎn)利用（庫存周轉(zhuǎn)天率/庫存周轉(zhuǎn)天數(shù)）關(guān)聯(lián)的有8個；l 1 is linked to Supply Chain Costs；與供應(yīng)鏈成本的關(guān)聯(lián)的有1個；l 22 don39。t have a direct impact on supply chain level KPIs but play significant role in achieving function excellence. 另外，有22個KPI對供應(yīng)鏈層面的KPI沒有直接影響，但它們在促進業(yè)務(wù)層取得“功能優(yōu)秀”上扮演著相當(dāng)重要的角色。 Further elaboration on the KPIs KPI詳述 Supply chain KPIs供應(yīng)鏈KPI:NumberKPIDescriptionFormulaDate SourceCollection FrequencyOwner(Measure amp。 Monitor)Current Value(Jan~Dec,2001)ToBe TargetISC01AOn time Complete Delivery(FCD) 合同及時齊套到貨率 (FCD)% of orders received in full and meet FCD (First Committed Date) 齊套并且滿足FCD的訂單數(shù)量（FCD：首次承諾日期）(D1/D2)*100%D1=number of orders received by customer on or before FCD客戶準(zhǔn)時接收或比FCD日期提前接收的訂單數(shù)D2=total orders received by customer during the measured month. 在統(tǒng)計月內(nèi)客戶接收的總訂單數(shù) OracleMonthlySCM82%ISC01BOn time Complete Delivery(CRD)合同及時齊套到貨率(CRD)% of orders received in full and meet CRD (Customer Requested Date)齊套并且滿足CRD的訂單數(shù)量（CRD：客戶需求日期）(D1/D2)*100%D1=number of orders received by customer on or before CRD 客戶準(zhǔn)時接收或比CRD日期提前接收的訂單數(shù)D2=total orders received by customer during the measured month. 在統(tǒng)計月內(nèi)客戶接收的總訂單數(shù) OracleMonthlySCMNo statistics availableISC02Inv Turns 庫存周轉(zhuǎn)率Inventory turns庫存周轉(zhuǎn)率(D1/D2)*12D1=cost of goods sold based on monthly sales月度銷售的貨物成本D2=average current inventory value當(dāng)前平均的庫存價值Notes：Average=Sum of Inv. per working day / No. of working day in a month. “平均”= 一個月內(nèi) 每個工作日的庫存之和/一個月內(nèi)的工作日天數(shù)。OracleMonthlySCMTimes per yearISC03SC Response Cycle Time供應(yīng)鏈響應(yīng)周期Cumulative cycle time from procurement through delivery. 從采購到發(fā)貨累積的周期D1+D2+D3D1=procurement cycle time =PGSC04（Procurement Standard LT）+(PR/PO cycle time) +(PO approval cycle time) D2=manufacturing cycle time = KMSC(02+03+04) (Subassembly manufacturing work order cycle time + ATO manufacturing work order cycle time + Final assembly staging cycle time )D3=shipping cycle time=MLSC05(Ship cycle time )OracleMonthlySCM68daysISC04Order Fill Cycle Time 訂單履行周期Aggregated cycle time(from formal contract signing through order processing, manufacturing and delivery). 總計的周期（從正式合同簽定開始，經(jīng)過訂單履行、制造，到收貨）Calculate order fill cycle time per order =(D2－D1) and get the average cycle time先計算出每一個訂單的訂單履行周期（
D2D1），然后計算出平均值D1=time when formal contract is signed正式合同簽定時的時間D2=time when order is 39。received39。 by customer客戶“接收”訂單的時間 OracleMonthlySCM38days Sell Goods KPI銷售KPI: Table 1： Table 2:NumberKPIDescriptionFormulaDate SourceCollection FrequencyOwner(Measure amp。 Monitor)Current Value(Jan~Dec,2001)ToBe TargetSGSC01Internal/External Customer Complaints due to Inaccurat Contract 、外部客戶投訴（%）Percentage of both customer39。s plaints on contract errors and internally found contract errors in whole process from making proposol to Initial Acceptance Testing. Time division: from shipment to Initial Acceptance Testing (external)。from contract signed to shipment (internal). 從制作建議書到初驗整個周期內(nèi)，因合同管理、訂單管理導(dǎo)致合同錯誤而受到客戶投訴率及內(nèi)部發(fā)現(xiàn)的合同錯誤率。時間劃分：外部投訴，從發(fā)貨到初驗期間發(fā)生的投訴；內(nèi)部投訴，從合同簽訂到發(fā)貨期間的投訴。Contract error refers to any contract configuration related mistakes. 合同“錯誤”的定義為任何有關(guān)合同配置的錯誤。包括客戶投訴及工勘、成套、制造部門各環(huán)節(jié)發(fā)現(xiàn)的上游業(yè)務(wù)的錯誤.(∑customer plaints on contracts+∑internal mistakes occured before Initial Acceptance Testing) / ∑CCP shiping contracts (∑客戶對合同錯誤的投訴＋∑華為內(nèi)部直到初驗期間發(fā)現(xiàn)的錯誤) / ∑CCP發(fā)貨合同數(shù)Call Center, issue feedback from OE upstream,Engineering Design business monthly sheet. MonthlyBidding Office Manager, Engineering Mgnt Dept. Manager, Contract Mgnt Dept. Manager%3%SGSC02(Internal) Order Changes Ratio (內(nèi)部)訂單更改率（%）No. of internal order changes to total amount of order changes. 由于內(nèi)部原因?qū)е赂挠唵蔚拇螖?shù)占同期訂單總數(shù)的比率它包括除客戶需求原因以外的所有公司的內(nèi)部原因造成的訂單更改，既包含銷售原因，也包含欠料、BOM、ECO、采購等原因。ISCSC0201銷售內(nèi)部訂單更改率：對于由于報價、工勘、成套、業(yè)務(wù)支持等銷售原因造成的訂單更改?！芅o. of internal order changes / ∑total No. of orders 39。change39。 refers to changes caused by ECO or other internal reasons.∑因內(nèi)部原因?qū)е赂挠唵蔚拇螖?shù)/∑同期訂單數(shù)。 “更改”可定義為因ECO和其他內(nèi)部原因?qū)е碌母?。Oracle, Order change work flowMonthlySales Mgnt. Dept. Manage r14%%SGSC03Orders Meeting Customer Requirements訂單可達客戶要求的比率（%）Percentage of scheduled order dates that meet CRD. 排產(chǎn)期可滿足客戶要求日期的比率 ∑ orders with FCD earlier than CRD/ total No. of orders(statistics can be made to different customer tiers in tobe process) ∑已排產(chǎn)訂單日期等于或早于客戶要求日期的數(shù)目/ 同期所發(fā)訂單總數(shù)（將來可按不同客戶層次來統(tǒng)計）MonthlySales Mgnt. Dept. ManagerNo statistics available.90%SGSC04OE Entry Cycle Time訂單錄入周期From contract signed to configuration pleted （see OE cycle time detail description). 從合同簽訂后到成套完成為止的時間（見訂單錄入周期詳細(xì)描述)TOE=Date of confirm Availability －Date of Contract sign詳細(xì)配置完成時間點減去合同簽訂時間點 (see OE cycle time detail description見訂單錄入周期詳細(xì)描述)Capture Point獲取點:Book order,date from OM and CM 訂單預(yù)訂，date from OM and CMOM, Contract Mgnt. systemMonthlyContract Management Dept. Manager17days3daysSGSC05Loan Goods Inventory DOH 借貨庫存周轉(zhuǎn)天數(shù)（d）Days on hand of loan goods in RSO warehouses. 辦事處借貨庫存在庫天數(shù)DOH＝(average inventory/consumption)*(365/12)DOH＝(平均庫存量/用量)*(365/12)* DOH:Days on Hand在庫天數(shù)Capture Point獲取點:Monthly from ERP system每月從ERP系統(tǒng)中提取OracleMonthlySales Management Dept. Manager95days92daysSGSC06Finished Goods amp。 POC Inventory DOH成品及POC庫存周轉(zhuǎn)天數(shù)（d）Finished goods inventory days on hand caused by customer canceling, delay or postponed ATP testing. 合同簽訂前未進行ATP檢查及客戶取消或延遲發(fā)貨導(dǎo)致的成品庫存；POC庫存中按客戶需求定制的部分
。Time division: Elapsed time from finished goods entering storage to customer receipt (eliminate average shipping time). 時間