【正文】
量生產(chǎn)時(shí)代 – 流水線;經(jīng)濟(jì)批量;線性規(guī)劃; PERT/CPM; MRP ? 19801995:精益生產(chǎn)時(shí)代 – JIT; TQM; EDI; CAD/CAM/CAPP ? 1995:大批量、顧客化生產(chǎn)時(shí)代 – 全球化;信息化( INTERNET; ECommerce) – 敏捷制造; BPR; ERP;主動(dòng)學(xué)習(xí)的組織 – 供應(yīng)鏈管理( SCM);物流 (Logistics) 成 本 質(zhì)量 顧客 作為學(xué)科, OM誕生于 50年代末 60年代初 7 ? Goods and services design ? What product should we offer? ? How should we design these products and services? ? Managing quality ? Who is responsible for quality? ? How do we define the quality we want in our service or product? ? Process and capacity design ? What process will these products require and in what order? ? What equipment and technology is necessary for these processes? What Operations Managers do? (Top 10 Research Directions) 8 ? Location strategies ? Where should we put the facility? ? On what criteria should we bas the location decision? ? Layout design ? How should we arrange the facility? ? How large must the facility be to meet our plan? ? Human resources and job design ? How do we provide a reasonable work environment? ? How much can we expect our employees to produce? ? Supply chain management ? Should we buy or produce the ponent? ? Who are our suppliers and who can integrate into our emerce program? What Operations Managers do? (Top 10 Research Directions) 9 ? Inventory control ? How much inventory of each item should we have? ? When do